Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Usually we dispatch the order same day if you have placed it before 2 p.m and it will be delivered to you in next 2-3 business days.
After dispatching your order, a tracking no. will be added in the order details or will be provided to you and you can go to the concerened courier company’s webiste and simply copy paste the number and you will get to know the delivery status of your order.
Yes, we are VAT registered and we do charge VAT.
Yes, we do ship internationally provided if you have placed and order of more than £200 with us.
Yes, all your ordered items will be packaged in one single box.
If you need to swap an item
Returns and Exchanges
If the item is faulty or damaged you can tell us in 2 business days and you can return the item and will have a full refund or a replacement free of cost and if you failed to report the the fault in 2 business days then it will never be returned.
We are sorry to hear that you have received wrong item, maybe it was missed by the packing department, you can return the wrong item and we will send you a replacement free of cost.
We are sorry to hear that you have received damaged item, kindly provide us the pictures of damaged item so we can take neccessary actions as soon as possible.
Dear customer you can ship the return at following address:
Refresh Tech
27, New Chapel Street, Mill Hill
Blackburn, Bb2 4dt.
Dear Customer you can find Contact us button on Home Page and an agent will guide you and will answer all of your questions.
You can inform us about it before the dispatch of your order and we will send the item at correct shipping address and if you fail to inform before dispatch then you will be held liable for your loss.
Yes, you can cancel the order at any time before we have dispatched your order.